Terms of Service

By accessing our website, enquiring about our services, signing an engagement letter, or otherwise engaging with River Lantern Yard Consulting Ltd, you acknowledge that you have read and understood these Terms of Service and agree to be legally bound by them, together with our Privacy Policy and any specific service agreement entered into between the parties.

These Terms apply to all individuals, organisations, companies, and entities who engage with our services, whether as direct clients, corporate sponsors of individual participants, or in any other capacity.

These Terms are effective as of January 2026 and supersede any prior versions. The most current version of these Terms will always be available on our website at riverlanternyard.info/terms.

River Lantern Yard Consulting Ltd provides professional coaching, mentoring, training, and organisational consulting services. Our principal services include, but are not limited to:

• Executive Leadership Coaching — individual one-on-one coaching for senior leaders and executives
• Communication Mastery Workshops — group training in communication, executive presence, and interpersonal effectiveness
• Executive Mentoring Programme — structured mentoring engagements pairing rising leaders with experienced executives
• Workplace Effectiveness Consulting — organisational assessments, team dynamics analysis, and productivity framework design
• Personal Growth Programmes — individual development plans focused on emotional intelligence, habits, and mindset transformation
• Organisational Consulting — strategic HR advisory, culture transformation, and leadership pipeline development

The specific scope, deliverables, duration, and terms of each engagement are set out in a written Service Agreement or Engagement Letter provided to the Client prior to commencement. In the event of any conflict between these Terms and a specific Engagement Letter, the terms of the Engagement Letter shall prevail in respect of that engagement only.

We reserve the right to modify, suspend, or discontinue any service at any time, with reasonable notice provided to affected clients where possible.

Our services are available to individuals who are at least 18 years of age. By engaging with our services, you represent and warrant that you are at least 18 years old. Clients under 18 may only participate in our programmes with the express written consent of a parent or legal guardian, who shall also be bound by these Terms.

Corporate clients must be duly incorporated or registered entities in their respective jurisdictions, and must have the legal capacity to enter into binding agreements.

We reserve the right, at our sole discretion, to decline to enter into or continue a client engagement where we determine, for any lawful reason, that it is not appropriate for us to do so. Such a decision shall not constitute a breach of contract.

• Individuals must be 18 years of age or older to engage independently
• Organisations must be lawfully constituted and authorised to enter agreements
• Clients must not be subject to any legal prohibition preventing them from entering into service contracts
• Corporate sponsors of individual participants must accept responsibility for payment obligations on behalf of those participants

All formal service engagements are initiated through our standard discovery and onboarding process, which includes an initial consultation call, a needs assessment, and the issuance of a written Engagement Letter or Service Agreement.

No engagement is considered confirmed until both parties have signed the relevant Engagement Letter and any applicable deposit or first payment has been received. A verbal agreement, email exchange, or informal commitment does not constitute a binding engagement.

Our engagement process includes the following steps:

1. Complimentary discovery call to explore needs, goals, and programme fit
2. Formal needs assessment and intake process, which may include psychometric tools and diagnostic surveys
3. Presentation of a proposed programme structure, timeline, and fee schedule
4. Negotiation and finalisation of Engagement Letter terms
5. Signature of Engagement Letter and receipt of initial payment
6. Commencement of services per the agreed schedule

Engagement Letters may be issued for fixed-term programmes or on a rolling monthly basis. Fixed-term engagements cannot be terminated early without incurring the cancellation fees described in Section 6 of these Terms.

All fees for our services are denominated in Uganda Shillings (UGX) unless an alternative currency is agreed in writing in the Engagement Letter. Our pricing is inclusive of all applicable taxes unless otherwise stated.

Invoices are issued at the frequency specified in the Engagement Letter, which may be monthly in advance, per programme milestone, or as a one-off lump sum. Clients are required to settle invoices within 14 calendar days of the invoice date.

Payment may be made by bank transfer to the account details specified on each invoice, mobile money (MTN or Airtel), or such other methods as may be agreed in writing. Clients are responsible for any bank transfer charges or transaction fees incurred in making payment.

In the event of a genuine financial hardship, clients are encouraged to contact us at the earliest opportunity to discuss a payment arrangement. All such arrangements must be confirmed in writing to be binding.

• All fees denominated in Uganda Shillings (UGX) unless otherwise agreed in writing
• Payment due within 14 calendar days of invoice date
• Late payment fee of 5% per month on overdue balances
• Services may be suspended for accounts more than 21 days in arrears
• Clients responsible for all transaction and transfer fees

We understand that schedules change. We request that clients give us as much notice as possible when cancelling or rescheduling sessions, so that we may offer that time to other clients on our waiting list.

Rescheduling: Sessions may be rescheduled without charge if notice is provided at least 48 hours before the scheduled start time. Rescheduled sessions will be offered at the next available slot within the programme period.

Early Termination of Fixed-Term Programmes: Where a client wishes to terminate a fixed-term engagement before the agreed end date, the following conditions apply:

1. The client must provide written notice of their intention to terminate at least 14 calendar days before the desired termination date
2. All fees for sessions already delivered are due and payable in full
3. An early termination fee equivalent to 25% of the remaining programme fees (for the unexpired term) will be charged
4. Any materials, assessments, or tools already commissioned on behalf of the client must be paid for in full

River Lantern Yard Consulting Ltd reserves the right to cancel sessions due to coach illness, emergency, or force majeure events. In such cases, no cancellation fee will be charged to the client, and we will reschedule the session at the earliest mutually convenient time.

We take confidentiality extremely seriously. The trust that underpins an effective coaching or consulting relationship depends on both parties maintaining the strictest confidence in all matters discussed.

Our Obligations: River Lantern Yard Consulting Ltd and all of its coaches, consultants, and staff agree to treat all information shared by clients in the course of an engagement as strictly confidential. We will not disclose, share, or use such information for any purpose other than the delivery of agreed services without the express written consent of the client.

Client Obligations: Clients agree to treat all proprietary methodologies, assessment frameworks, workshop materials, programme structures, and any confidential business information shared by River Lantern Yard Consulting Ltd as strictly confidential. Clients may not share, reproduce, or distribute our proprietary materials without prior written consent.

Exceptions: Confidentiality obligations do not apply where:

• Disclosure is required by law, court order, or lawful regulatory authority
• The information is or becomes publicly available through no fault of either party
• Disclosure is necessary to prevent imminent risk of harm to the client or others (coaches may exercise their professional duty of care in such circumstances)
• The information was independently known to the receiving party prior to the engagement

In corporate engagements where an organisation sponsors an individual's participation, the coach will not disclose the specific content of individual coaching sessions to the sponsoring organisation without the explicit consent of the individual participant.

All intellectual property created by or on behalf of River Lantern Yard Consulting Ltd, including but not limited to coaching frameworks, assessment tools, workshop curricula, training materials, written reports, presentation slides, templates, methodologies, and brand assets, remains the exclusive property of River Lantern Yard Consulting Ltd.

Upon payment of all applicable fees, clients receive a limited, non-exclusive, non-transferable licence to use the materials provided to them for their own personal or internal organisational development purposes. This licence does not permit:

• Reproduction or distribution of materials to third parties without written consent
• Commercial use of any materials, frameworks, or tools provided during an engagement
• Modification, adaptation, or derivative use of proprietary methodologies
• Use of our brand assets, logo, or name without express written permission
• Sharing of materials with competitors or use in competing coaching or consulting ventures

Any intellectual property created collaboratively during an engagement — such as a bespoke organisational framework developed specifically for a client's organisation — will have its ownership agreed in writing in the Engagement Letter prior to commencement. In the absence of such agreement, ownership vests in River Lantern Yard Consulting Ltd.

Clients retain ownership of all information, data, and materials they provide to us during an engagement. Nothing in these Terms transfers the client's intellectual property to River Lantern Yard Consulting Ltd.

River Lantern Yard Consulting Ltd is committed to the highest standards of professional conduct. Our coaches and consultants operate in accordance with the International Coach Federation (ICF) Code of Ethics, the principles of beneficence and non-maleficence, and the professional standards of their respective disciplines.

We expect all clients and participants in our programmes to engage in good faith, with respect and integrity. The following conduct is not acceptable and may result in immediate termination of the engagement without refund:

• Harassment, abuse, or discriminatory behaviour towards our coaches, consultants, or other participants
• Providing materially false, misleading, or fraudulent information during the engagement
• Breach of confidentiality obligations owed to other participants in group programmes
• Attempting to misuse, reverse-engineer, or unlawfully reproduce our proprietary methodologies
• Threatening or intimidatory conduct towards our staff or representatives

Our coaches and consultants will always act in the best interests of the client while maintaining their own professional boundaries and ethical obligations. Our professionals have the right to decline to provide advice or take actions that conflict with their professional code of ethics, and this shall not constitute a breach of these Terms.

We operate a zero-tolerance policy towards any form of bribery, corruption, or unethical inducement.

River Lantern Yard Consulting Ltd makes no representations, warranties, or guarantees — express or implied — that clients will achieve any specific outcome, result, promotion, financial benefit, or personal transformation as a result of participating in our programmes.

While we draw on evidence-based methodologies and our coaches have extensive experience supporting leaders to achieve meaningful change, coaching and consulting are collaborative processes that require active, sustained engagement from the client. The following factors are beyond our control and affect the outcomes of any engagement:

• The client's willingness and ability to apply insights and learnings between sessions
• Organisational culture and structural factors within the client's workplace
• External economic, social, or environmental conditions
• Personal health, wellbeing, and life circumstances of the individual
• Interpersonal and relational dynamics within the client's professional environment

Testimonials and case studies shared on our website or in our marketing materials reflect the genuine experiences of past clients. They are not intended to represent or guarantee that current or future clients will achieve the same results. Individual results will vary.

Our coaching and consulting services are not a substitute for medical, psychological, psychiatric, legal, financial, or other professional advice. Clients who require support in these areas are encouraged to seek qualified professionals accordingly.

To the maximum extent permitted by applicable law, River Lantern Yard Consulting Ltd, its directors, officers, employees, consultants, coaches, and agents shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from or in connection with our services
• Loss of profits, revenue, business, data, goodwill, or anticipated savings
• Any loss or damage arising from the client's failure to follow advice or recommendations made during an engagement
• Loss or damage arising from circumstances beyond our reasonable control, including force majeure events
• Any third-party acts or omissions that affect the delivery or quality of our services

Our total aggregate liability to any client for all claims arising out of or in connection with a given engagement — whether in contract, tort, negligence, or otherwise — shall not exceed the total fees paid by the client to us in the three months immediately preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable Ugandan law.

You agree to indemnify, defend, and hold harmless River Lantern Yard Consulting Ltd, its directors, officers, employees, coaches, consultants, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your breach of these Terms of Service or any Engagement Letter
• Your violation of any applicable law, regulation, or third-party right
• Any misrepresentation made by you in connection with an engagement
• Your use or misuse of materials, frameworks, or intellectual property provided by us
• Any action or inaction you take in reliance on advice or recommendations provided during an engagement

This indemnification obligation shall survive the termination or expiry of any engagement and shall apply regardless of whether the claim arises in contract, tort, or otherwise.

These Terms of Service, and any engagement, dispute, or claim arising out of or in connection with them or their subject matter — whether contractual, tortious, or otherwise — shall be governed by and construed in accordance with the Laws of Uganda.

The courts of Uganda shall have exclusive jurisdiction over all disputes, claims, and proceedings arising out of or in connection with these Terms and any engagement between the parties.

Where an engagement involves a client based outside Uganda, the parties acknowledge that the governing law and jurisdiction remain those of Uganda, and the client consents to the jurisdiction of Ugandan courts by entering into these Terms.

We are committed to resolving any disputes that arise in a fair, efficient, and constructive manner. We believe that most disagreements can be resolved through direct, good-faith dialogue, and we encourage clients to raise concerns with us at the earliest opportunity.

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or any engagement, the parties agree to follow this tiered process:

1. Direct Negotiation: The parties shall first attempt to resolve the dispute through direct negotiation in good faith. Either party may initiate this by sending a written notice describing the dispute and the outcome they are seeking. The parties shall meet (in person or virtually) within 14 calendar days of such notice to attempt resolution.
2. Mediation: If direct negotiation fails to resolve the dispute within 30 calendar days of the initial notice, either party may refer the matter to mediation administered by a mutually agreed mediator in Kampala, Uganda. The cost of mediation shall be shared equally between the parties unless otherwise agreed. Mediation is a prerequisite to litigation.
3. Litigation: If mediation fails or is refused, either party may bring proceedings before the competent courts in Kampala, Uganda, which shall have exclusive jurisdiction over the matter. Both parties submit to the jurisdiction of these courts by entering into these Terms.

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a competent court at any time where necessary to protect their immediate rights, without first engaging in the above process.

River Lantern Yard Consulting Ltd reserves the right to amend these Terms of Service at any time. Amendments will be effective upon publication of the updated Terms on our website. We will endeavour to provide reasonable advance notice of material changes to active clients via email or written communication.

Your continued engagement with our services following the publication of amended Terms constitutes your acceptance of the updated Terms. If you do not agree with any amended Terms, you may terminate your engagement in accordance with the cancellation policy set out in Section 6.

• Amendments are effective upon publication on our website
• Material changes will be communicated to active clients in advance where possible
• Continued engagement following an amendment constitutes acceptance
• The date of the most recent revision is always stated at the top of this document

We recommend that clients review these Terms periodically to stay informed of any changes. The version of these Terms in force at the time of any dispute shall be the version applicable to that dispute, unless both parties agree in writing to the application of a different version.

If you have any questions, concerns, or feedback regarding these Terms of Service, or if you wish to exercise any rights you may have under applicable law, please contact us using the details below. We aim to respond to all formal enquiries within 5 business days.

These Terms of Service were last reviewed and updated in January 2026 and apply to all engagements entered into from that date onwards. For engagements entered into prior to this date, the Terms in force at the time of the engagement shall apply, subject to any subsequent agreement between the parties.